yesterday I had an argument with a customer about such and such transaction. She felt that I didn't do the transaction the right way (her way) and was angry that I didn't want to do it over again. So the usual happens, "Let me speak to your manager." And the managers weren't there. No. First she asks me if I was the manager and I smiled and said no (pissed her off). So we do the back and forth and I'm keeping my composure (she's standing and I'm sitting down leaning against the desk with my hand supporting my head). She asks who the manager is and I tell her and then...
Silence.
Well it started as a pause, then a silence, then anticipation, then anxiety, then the staring game. It was the strangest feeling because that all came on me in a matter of seconds and when I realized the staring game started all I could think of is, "I wonder if there is something funny I could do at this moment."
You know how dogs show their teeth in a staring contest to show who is the alpha? I wish I could do that. Next time I'll hit them with the sit up straight, fold hands together, look straight into their eyes, and slowly turn my head sideways while opening my eyes (just like in the movies).
These people don't get it. Its just a job.
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